General
Do You Have A Shop Front Location or Pick Up Service?
Hobby Assault is a 100% web based online business and we do not have a shop front, therefor we cannot offer a pick up option at this stage.
Do You Offer A Repair Service?
Yes we do.
Most basic repairs are carried out in-house for quicker turnaround times. Any repair that requires specialist equipment and cannot be fixed in-house, will be sent to one of our trusted repairers.
For terms and a quote, please contact us.
Ordering Information
What Payment Options Do You Offer?
For Australian Customers: Credit Card, PayPal, Afterpay and Direct Deposit/Bank Transfer
For International Customers: Credit Card & PayPal
For International Customers: Credit Card & PayPal
How Long Will It Take To Receive My Order?
We process and dispatch most orders within 1-2 business days. Delivery times can vary from 1-10 business days after dispatch depending on size and location.
International Deliveries can take between 5 and 20 business days and may be subject to local customs delays.
International Deliveries can take between 5 and 20 business days and may be subject to local customs delays.
Can I change my order once I have received a shipping confirmation email?
Generally once your order has been dispatched, we are unable to add to, remove from - or modify your selection. If you have placed an order and not yet received the shipping confirmation email, we may be able to modify your order. Contact us as soon as possible.
Returns & Refunds
I Feel I Need To Return An Item - What Do I Do?
If you are thinking of returning an item, whether it be for a refund, exchange or repair, PLEASE CONTACT US FIRST.
We can offer advice on the best method for returning the item and in the case of repairs, we may even be able to send you the part needed to fix the issue, as a way to cut down on turnaround time and expense.
We can offer advice on the best method for returning the item and in the case of repairs, we may even be able to send you the part needed to fix the issue, as a way to cut down on turnaround time and expense.
Returning a product that may require assessment.
We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. This will be communicated to you when asking for a refund, repair or exchange.
How long does it take for a refund to be processed?
Your refund will be processed once your product has been successfully returned and inspected. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. Afterpay, Credit Card, PayPal etc). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider, and is beyond our control.